11. Safety and support
Tools open to every player: self-exclusion by e-mail (effective within 24 hours, minimum six months), a seven-day cooling-off period, a session overview and links to independent help organisations.
Verification is risk-based and runs in three levels. Required: photo ID (both sides), a selfie holding the document, and a statement or bill under three months old, all in the same name.
- One account per household, IP address and device.
- Duplicate accounts are closed.
- Formal requests come from the registered e-mail.
LuckyBoom is run by MAIREKE LIMITADA (Costa Rica) under an Anjouan Offshore Financial Authority licence; the site terms follow Anjouan law. This is an offshore licence, not a national one — check that online gambling is legal where you live before you play.
- Self-exclusion
- Requested by email, active within 24 hours, minimum lock of 6 months
- Cooling-off
- A 7-day break on request
- Session awareness
- 18+ marker and begambleaware.org link on every page
- Parental control
- Keep devices and credentials away from minors
- Technology: SSL encryption plus full KYC before any withdrawal is approved.
- Dormancy: after 6 months without activity a €10 monthly fee applies to a positive balance.
- Contact: all formal requests must come from your registered email — support@luckyboom.com.
Help: gamblersanonymous.org · gamblingtherapy.org · gamcare.org.uk
Live chat is available day and night. E-mail support@luckyboom.com for written matters. VIP members receive private channels with a manager.
State your question precisely, never include a password, and read the bonus terms before querying wagering.
24/7 live chat
On every page. Typical reply in under 2 minutes.
Email
support@luckyboom.com for account-level questions and formal requests.
VIP channels
Private WhatsApp and Telegram channels plus a named personal manager for VIP players.